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KMID : 1020220130130050727
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Journal of Korean Society of Dental Hygiene
2013 Volume.13 No. 5 p.727 ~ p.737
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Relationship between emotional labor and occupational stress of dental counselor
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Kim Gey-Pyo
Lee Ji-Young
Yu Byeng-Chul
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Abstract
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Objectives: This study aimed to investigate the levels of emotional labor and occupational stress and their relationships in dental counselors to improve psychological health related with dental counseling.
Methods: The questionnaire survey was conducted to 167 dental counselors working at dental clinics in Busan and Gyeongsangnam-do from June to August, 2012. The study used emotional labor questionnaires and Korean Occupational Job Stress Scale (Basic Version, KOSS-43) as an assessment scale. All respondents were asked to complete a self-administered questionnaire. Data analysis was performed with descriptive analysis, t-test, ANOVA, and multiple regression analysis using SAS(ver 9.2).
Results: The levels of occupational stress and emotional labor in dental counselors were 47.26±8.36 and 3.45±0.47. Three subscales of emotional labor as frequency of emotional expression, attention of emotional expression norms and disharmony of emotion were related with occupational stress in dental counselors. The level of job stress was increased by the lower level of emotional expression and increased by the higher levels of emotional expression and disharmony of emotion.
Conclusions: In addition to increasing the number of counselors, nurturing counseling workforce is essential to manage the job stress of dental counselors. Sufficient counseling with a patient in a comfortable counseling environment is important to reduce the job stress by emotional labor. Continuous service improvement through positive emotional service education is necessary to be implemented for counselors.
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KEYWORD
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dental counselor, emotional labor, job stress
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